Question 1

Is GetCharlie really free for homeowners?

Accepted Answer

Yes, completely free. You can post as many jobs as you like at no cost. You receive quotes from verified tradespeople and there is no obligation to accept any of them. GetCharlie makes money from tradespeople who pay a fair fee for each qualified lead -- so homeowners never pay us a cent.

Question 2

How do you verify your tradespeople?

Accepted Answer

Every tradesperson on GetCharlie goes through our 4-step vetting process: a full background check, verification of their public liability insurance, government-issued ID confirmation, and a review of their trade qualifications and experience. This process is based on the standards Service King has used for 27 years. If a tradesperson does not pass every step, they do not join GetCharlie.

Question 3

How quickly will I get matched with a tradesperson?

Accepted Answer

Most homeowners are matched with a verified tradesperson within a few hours of posting their job. For urgent jobs, let us know and we will prioritise the matching. You can also call 0800 004 120 for immediate assistance.

Question 4

What if I am not happy with the work?

Accepted Answer

Call us. Our 24/7 support team will work with you and the tradesperson to resolve any issues. We take quality seriously because our reputation depends on it. If the work is not up to standard, we will arrange for it to be corrected.

Question 5

What areas do you cover?

Accepted Answer

GetCharlie currently serves the wider Auckland region, including Central Auckland, West Auckland, South Auckland, North Shore, and East Auckland. We have trade partners across all major suburbs. We are expanding to other New Zealand regions soon -- join our mailing list to be notified when we reach your area.

Question 6

I am a tradesperson. How do I join GetCharlie?

Accepted Answer

We are always looking for quality tradespeople to join our verified network. You will need to pass our 4-step vetting process, which includes a background check, insurance verification, ID confirmation, and experience review. If you meet our standards, you will start receiving pre-qualified leads from Auckland homeowners. Call 0800 004 120 or fill out the tradesperson application form on our website.

Question 7

How is GetCharlie different from Builderscrack or NoCowboys?

Accepted Answer

The biggest difference is verification. On directory sites, tradespeople self-report their credentials and the platform relies on reviews after the fact. On GetCharlie, every tradesperson is proactively vetted through our 4-step process before they can receive any leads. We are also backed by Service King's 27 years of property services in Auckland -- this is not a startup experiment, it is the digital evolution of a proven business with an existing network of 60+ verified trade partners.

Question 8

Can I call instead of posting online?

Accepted Answer

Absolutely. Call 0800 004 120 anytime and our team will take your job details over the phone. We will handle the matching and get back to you with a verified tradesperson. The phone line is available 24/7 and is especially popular with homeowners who prefer talking to a real person.

Question 9

What trades and services do you cover?

Accepted Answer

GetCharlie currently covers eight service categories: handyman services, plumbing, electrical, pest control, moving, carpet cleaning, exterior care (house washing, gutters, fencing), and kitset assembly. We are adding more categories regularly based on homeowner demand.

Question 10

Who is Service King?

Accepted Answer

Service King is an Auckland-based property services company that has been operating since 1998. For 27 years, Service King has connected Auckland homeowners with trusted tradespeople for home repairs and maintenance. GetCharlie is the digital evolution of that business -- the same rigorous vetting standards, the same trusted trade partners, now accessible to every Auckland homeowner online or by phone.

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